Order

Modified on Thu, 09 Feb 2023 at 09:57 AM

How can I track my order?
If you created a log in when placing your order you can log back in to the system to track your order. If you did not create a log in you will not be able to track online, but you will receive emails upon submission of your order and once your order has been shipped. You can call customer service at 1-800-447-3787 to find out any additional information on the status of your order.

I received my package, but I did not receive all the items on my order.

Your package should have come with a packing slip. Please confirm that the packing slip matches all of the items sent. You should have also received a confirmation email when you submitted your final order. Please confirm that all items on your confirmation email are what arrived in your shipment. If you still find a discrepancy, please contact customer service at 1-800-447-3787.

How is sales tax calculated?
We have integrated the Avalara AvaTax system to calculate sales tax based on your area. If you are interested in learning more about Avalara and how sales tax is calculated please visit their site at www.avalara.com.

Why was my order canceled?
There was likely an issue with product availability in the size or color requested, or there was an issue with payment. If you have not heard from customer service within 48 hours of your order being cancelled please contact us.

How do I add items to my shopping cart?
There is an "add to cart" button on every product detail page. Once you have found the product you wish to order, select the color, size and quantity and click on the "add to cart" button. This will load the shopping cart and you may check out from here or return to the product pages and continue shopping.

I want to change or cancel my order.
If you have not yet submitted your order you may cancel from the shopping cart page or click "clear cart" to start over. If you have already submitted your order through the system, please call customer service. You will need your order number that was given to you after submitting. All the information for your order that we will need to change or cancel is available in the confirmation email that was sent after you submitted your order.