Returns

Modified on Mon, 11 Dec 2023 at 02:59 PM

What is the return policy?
We accept returns within 30 days from the shipment date for any purchases made on seirus.com. All returns must be in new condition and have all original packaging and header cards attached. Once the return is received at our facility we will process a refund within 2-3 weeks. The customer is responsible for the freight cost coming back to our facility. We recommend using a carrier that provides a tracking # and insurance. If you purchased the item(s) from one of our authorized dealers, then please contact the dealer directly to process a return.


 

Holiday Return Policy Update:

For orders placed between November 24th and December 24th, we understand that holiday shopping may require more time for returns. Therefore, any order placed during this period will have an extended return window of 60 days, with all other return policies still applying.

(All returns must be in new condition and have all original packaging and header cards attached. Once the return is received at our facility we will process a refund within 2-3 weeks. The customer is responsible for the freight cost coming back to our facility.)



How do I return my order?
There is a packing slip that shipped with your order which includes instructions for your return. If you have misplaced this you may download the following PDF version and fill out and send with your item(s).
SEIRUS ONLINE RETURN FORM.


I threw away the instructions on how to return my order. How can I return my order?
Please download the SEIRUS ONLINE RETURN FORM and ship this completed form along with your items as instructed on the form.


I have a defective product. Do I need a Return Authorization #?
Please contact customer service with the details of a defective product here.


How do I exchange an item?
To process an exchange please follow the instructions to return your purchase that are part of the packing slip within your shipment. Then, place a new order at seirus.com or contact customer service here or by phone at 1-800-447-3787.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article